Orpington MP, Jo Johnson, has cautiously welcomed the results of the most recent National Rail Passenger Survey, which suggest that 81 per cent of customers travelling on the Southeastern network are now satisfied with the service. This represents an increase of 10 per cent from spring 2016.
The results, which were released last week by the independent watchdog Transport Focus, also show a 14 per cent increase (to 72 per cent) in those passengers who are satisfied with the punctuality and reliability of Southeastern’s trains, when compared with the spring of 2016.
Southeastern have put these developments down to a number of factors, including their almost complete £70 million investment programme and an improved working relationship with Network Rail.
However, while the results show that the situation has improved over the past twelve months, Southeastern still has some of the least satisfied customers in the country. Only Great Northern, Thameslink and Southern have lower overall satisfaction ratings, with 9 per cent of Southeastern passengers maintaining that they are dissatisfied with the service.
Jo said: ‘The difficulties faced by passengers travelling on the Southeastern network in recent years have been well documented, so any improvements in the journeys of Orpington residents are to be welcomed.
‘That said, the results also show that Southeastern remain a long way behind a number of other operators, some of which are demonstrating overall satisfaction ratings that are nearing 100 per cent.
‘It is vitally important that whoever takes on the management of the network in December 2018 continues – with the support of the Department for Transport and Network Rail – to drive forward the much-needed reforms to improve services for every passenger.’
A full breakdown of the results of the National Rail Passenger Survey is available on the Transport focus website, here.
Further details are also available via the Bromley Times website, here.