A train company branded the worst in the country for dealing with delays today launches a compensation scheme for passengers.  Southeastern's 'delay repay' scheme is applicable to all ticket holders and entitles passengers to claim compensation if any journey is delayed by 30 minutes or more.  Passengers held up for more than an hour will also be able to get a full refund of the fare for that journey.

Orpington MP Jo Johnson, who hit out at Southeastern in the House of Commons for hiking up fares by more than 12 per cent in January, said: "This survey confirms that Southeastern must urgently deliver better value for money and do more to justify the many years of way above inflation fare increases.

"In particular, Southeastern must do much more to tackle overcrowding on commuter trains, introduce fast trains to and from Orpington to London in peak hours and communicate better with passengers when delays do occur as my constituents found only on Monday this week when there was thoroughly confusing information given to passengers who suffered from significant disruption to their train service."

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