Transport for London has pledged measures to improve the 320 bus service in a move welcomed by elected representatives. At a meeting in Westminster, TfL Deputy Chairman Daniel Moylan promised to introduce an extra bus for the route, starting in April, and to continue the clampdown on curtailments at Biggin Hill Aiport. Mr Moylan said: “On behalf of the Mayor, I am happy to pledge that TfL is going to make this new service work as well for its passengers, including the people of Biggin Hill, as the old 320 service did.”

Jo Johnson, MP for Orpington, said: “I’m delighted TfL has responded to our concerns, but I won’t let up until the 320 is up to scratch again.”

With effect from April 11, the number of buses operating the 320 route between Biggin Hill and Catford will increase to 12. Mr Moylan agreed to a performance review after three months and pledged to take additional remedial measures at that time if the service was not found to be running to an acceptable standard. Performance of the 320 has suffered since the route from Biggin Hill to Bromley North was extended to Catford last August. TfL has admitted to receiving 172 complaints between 28 August 2010 and 15 February 2011. Cllr Norrie added: “I welcome any comments and ask that all failings are reported to TFL to ensure a true record of performance.”

James Cleverly, London Assembly member for Bexley and Bromley, said: "I look forward to a more reliable 320, but will be keeping a close eye on this route to ensure TfL delivers on its promises."